Terms of service

These Terms of Service govern your use of the TinyTales website and your purchase of products from us.

Throughout these Terms, “TinyTales,” “we,” “us,” and “our” refer to the operator of tinytales.sbs.

By accessing our website, purchasing products, or otherwise using our services, you agree to these Terms of Service, subject to any rights that cannot legally be excluded under applicable law.

1. Online Store Terms

By using this website, you confirm that you have the legal capacity to enter into transactions through our store or are using the website under appropriate supervision or authorization.

You may not use our website or products for unlawful purposes or violate applicable laws in connection with your use of our services.

2. Products and Information

TinyTales specializes in products including crochet baby rattles and wooden teething toys.

We make reasonable efforts to present product descriptions, photographs, colors, dimensions, materials, and other information accurately.

However, product colors and appearance may vary slightly due to screen settings, lighting, photography, manufacturing variations, or handmade-style characteristics.

Customers should carefully review individual product pages, age guidance, warnings, materials, dimensions, and care instructions before purchase and use.

3. Pricing

Prices displayed on our website are subject to change without notice.

The price applicable to your purchase will generally be the price displayed during checkout when the order is submitted, subject to correction of obvious errors where permitted by law.

Promotions, discount codes, special offers, and sale prices may be subject to additional conditions and availability periods.

4. Orders

Submitting an order does not necessarily guarantee acceptance.

We reserve the right, where legally permitted, to refuse or cancel orders due to circumstances such as:

Product unavailability
Suspected fraudulent activity
Payment authorization problems
Incorrect pricing or product information
Shipping restrictions
Errors affecting order processing

If we cancel an order after payment has been successfully collected, we will issue an appropriate refund.

5. Payment

Customers must provide current, complete, and accurate billing and payment information.

Payments may be processed by third-party payment service providers available through our Shopify store. Your use of those payment methods may also be subject to the applicable provider's terms and privacy practices.

6. Shipping

TinyTales offers free worldwide standard shipping.

Our estimated delivery time is 7–10 days. Delivery estimates are provided in good faith but are not guarantees unless expressly stated otherwise.

Please see our Shipping Policy for additional details.

7. Returns and Refunds

Eligible purchases are covered by our 30-day free return and refund policy.

Please review our Return & Refund Policy before requesting a return.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

8. Baby Product Use and Supervision

Our products should always be used according to the instructions, warnings, age recommendations, and product-specific guidance provided with the product or on its product page.

Babies and young children should be appropriately supervised when using toys, rattles, teethers, or products containing wooden, crochet, fabric, or attached components.

Before each use, caregivers should inspect products for signs of excessive wear, breakage, loose components, or other damage. Discontinue use if a product becomes damaged or presents a potential hazard.

9. Intellectual Property

Unless otherwise stated, the content of tinytales.sbs, including branding, graphics, website copy, design elements, photographs owned by us, logos, and other original content, is owned by or licensed to TinyTales and is protected by applicable intellectual property laws.

Content may not be copied, reproduced, republished, commercially distributed, or exploited without appropriate authorization.

10. Third-Party Services

Our website may use or integrate services provided by third parties, including payment processors, analytics providers, shipping services, and Shopify.

We are not responsible for independent third-party services beyond the extent required by applicable law.

11. Prohibited Uses

You may not use our website to:

Conduct unlawful activities
Infringe intellectual property rights
Transmit malicious software
Attempt unauthorized access to systems or accounts
Collect personal information unlawfully
Interfere with website security or operation
Engage in fraudulent transactions

12. Disclaimer and Limitation of Liability

To the maximum extent permitted by applicable law, TinyTales does not guarantee that the website will always operate without interruption or technical errors.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law, including mandatory consumer protection rights.

13. Indemnification

To the extent permitted by law, you agree to indemnify TinyTales against losses or claims arising from your unlawful misuse of the website or material breach of these Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or legal obligations.

The latest version will be published on this page with an updated revision date.

16. Governing Law

These Terms are governed by applicable laws of British Columbia and Canada, without limiting any mandatory consumer rights that may apply to customers in other jurisdictions.