Refund policy

At TinyTales, customer satisfaction is important to us. We want you to feel confident when shopping for your little one or choosing a thoughtful gift. This Return & Refund Policy explains the conditions and procedures for returns, refunds, replacements, and order-related issues.

1. 30-Day Return Policy

We offer free returns within 30 days of delivery.

To be eligible for a return, you must request the return within 30 calendar days from the date your order is delivered.

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, returned products should be in substantially the same condition in which they were received, with original packaging where reasonably possible.

For hygiene and safety reasons, products that have been extensively used, intentionally damaged, altered, or contaminated after delivery may not qualify for a standard change-of-mind return, except where otherwise required by applicable law.

2. How to Request a Return

Before returning a product, please contact us at support@tinytales.sbs.

Please provide:

Your full name
Your order number
The email address associated with your order
The item you wish to return
A brief explanation of the reason for your return
Photos of the product and packaging if the item arrived damaged, defective, or incorrect

Our customer support team will review your request and provide return instructions where applicable.

Please do not send products to an address without first receiving return instructions from us, as the appropriate return location may vary depending on the order.

3. Free Returns

Eligible returns made within our 30-day return period are free of charge.

TinyTales will provide instructions for completing an approved return. Customers should follow the provided instructions to ensure that the return can be identified and processed correctly.

4. Damaged, Defective, or Incorrect Products

Please inspect your order shortly after delivery.

If your product arrives damaged or defective, or if you receive an item different from the one you ordered, contact us as soon as reasonably possible at support@tinytales.sbs.

Please include clear photographs showing the issue where possible. Once verified, we may provide an appropriate solution, which may include a replacement or refund.

Your statutory rights under applicable consumer protection laws are not affected by this policy.

5. Refunds

Once an eligible return has been received and reviewed, or once we otherwise approve a refund, we will notify you.

Approved refunds will generally be issued to the original payment method used for the purchase.

After a refund has been processed by TinyTales, your bank, card issuer, payment provider, or financial institution may require additional time to post the funds to your account. These processing times are outside our control.

6. Original Shipping Charges

TinyTales currently provides free worldwide standard shipping, so there is generally no original standard shipping charge to refund.

Any optional premium or expedited service specifically purchased by a customer, if offered, may be treated separately except where applicable law requires otherwise.

7. Exchanges and Replacements

Where appropriate, we may offer a replacement instead of a refund for products that arrive damaged, defective, or incorrect.

Availability of replacement products depends on current inventory. If a suitable replacement is unavailable, a refund may be offered instead.

8. Order Cancellations

If you wish to cancel or modify an order, contact us as soon as possible at support@tinytales.sbs.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing, fulfillment, or shipment, we may be unable to cancel or modify it.

If cancellation is no longer possible, you may request an eligible return after receiving the order.

9. Lost or Missing Orders

If tracking indicates that your package has been delivered but you cannot locate it, please check around the delivery location and contact household members, neighbours, building management, or the local carrier where appropriate.

If the issue remains unresolved, contact us and we will assist you in reviewing the available shipping information.