Shipping policy

Thank you for shopping with TinyTales. We strive to make receiving your order simple and convenient, wherever you live.

1. Free Worldwide Shipping

TinyTales provides FREE standard shipping worldwide on eligible orders placed through tinytales.sbs.

There is no minimum purchase requirement for our standard free shipping unless otherwise stated during a specific promotion.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

Delivery time is calculated from the applicable processing/shipping stage and is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

Actual delivery may occasionally vary depending on destination, carrier operations, customs procedures, public holidays, severe weather, local disruptions, or other circumstances outside our reasonable control.

3. Order Processing

After an order is placed, it may require processing before being handed to the applicable shipping carrier.

Customers will receive order information using the contact details supplied during checkout. Where tracking is available, tracking information may be provided after shipment.

4. International Shipping

We ship to customers around the world, subject to carrier availability, legal restrictions, and serviceability of the destination.

International shipments may pass through customs or local import processing.

Customers are responsible for providing accurate recipient and delivery information and for complying with applicable import requirements in their destination country.

5. Customs, Duties, and Taxes

Depending on the destination, local authorities may impose customs duties, import taxes, VAT, brokerage charges, or similar fees.

Where such charges are not collected during checkout, they may be assessed by local authorities or carriers and may be the customer's responsibility, subject to applicable law.

TinyTales does not control customs processing times or charges imposed independently by governmental authorities.

6. Tracking

Where tracking is available for your shipment, you may receive a tracking number or tracking link.

Tracking information can sometimes require additional time to update after a package is handed to the carrier.

7. Incorrect Shipping Information

Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.

If you discover an error after submitting an order, contact support@tinytales.sbs as soon as possible.

We will make reasonable efforts to update the information before fulfillment, but changes cannot be guaranteed after an order has entered processing or shipment.